Privacy Policy

Last updated: 17 August 2026

This Privacy Policy applies to InLuxor and the accommodation properties operated under InLuxor, including Malkata House, Habu Hotel, Neferu Stay and other InLuxor properties and their websites.

We respect your privacy and only collect and use personal information where necessary to provide our accommodation and related services, operate our websites and meet our legal obligations.

1. Information We Collect

We may collect personal information provided directly by you or received through a booking platform, travel partner or other reservation channel, including:

• Name and contact details
• Reservation and stay details
• Passport or identification details where required by law
• Payment and transaction information
• Messages, requests and preferences you share with us

Our websites may also collect basic technical information through cookies or analytics.

2. How We Use Your Information

We use your information to:

• Process and manage reservations and payments
• Communicate with you about your reservation and stay
• Provide requested services
• Meet legal, registration and accounting requirements
• Maintain the security and operation of our properties and websites

We do not sell your personal information.

3. Payments

Payments may be processed by third-party payment providers, including TAB Payments and PayPal.

Where a third-party payment provider is used, payment information is processed by that provider in accordance with its own privacy and security policies.

4. Sharing of Information

We only share personal information where reasonably necessary to:

• Provide your reservation or requested services
• Process payments
• Operate our booking systems and websites
• Meet accounting or administrative requirements
• Comply with applicable legal or regulatory requirements

This may include sharing necessary information with payment providers, booking and technology providers, professional service providers and Egyptian authorities where required.

We do not share personal information with third parties for their own unrelated marketing purposes.

5. Data Retention & Security

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

We take reasonable measures to protect personal information against unauthorized access, loss or misuse.

6. Cookies

Our websites may use cookies and analytics tools to operate correctly, understand website usage and improve the user experience.

Where required, you can manage your cookie preferences through the website's cookie settings.

7. Marketing Communications

Where permitted, we may occasionally use your contact details to send relevant information or offers from InLuxor.

You may unsubscribe from marketing communications at any time.

8. Your Information

You may contact us to request access to, correction of, or deletion of your personal information, or to object to its use for direct marketing, subject to applicable law and any information we are required to retain.

9. Third-Party Links

Our websites may contain links to third-party websites or services. Their own privacy policies apply when you use those websites or services.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version and update date will be published on our websites.

11. Contact

For questions about this Privacy Policy or your personal information, please contact InLuxor using the contact details provided on our websites.